coronavirus update

Springs Valley is working diligently to avoid any disruption to your financial needs. Currently, our lobbies remain open and we are evaluating the possibility of drive-up and walk-up service “only”. In the event we would go to drive-up and walk-up services only, Springs Valley will have team members available to allow you make an appointment to access your safe deposit box and meet with your banker. For now, in order to reduce lobby traffic, please take advantage of our online and digital services.

Customers facing “financial difficulties” due to the COVID-19 are urged to contact their Springs Valley Banker. We are committed to looking at options to help our customers through this difficult time.

Springs Valley strongly encourages you to use our digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Springs Valley Mobile app at your convenience. Online and/or via our mobile app, you can make payments, view transactions, check balances, find an ATM, turn on/off your debit card (mobile app only), and more. You can also receive eStatements on your online and mobile platforms to help with increased security, quicker delivery, and less handling of paper.

If you haven’t enrolled in online or mobile access, it only takes a few minutes. Enroll now in online banking. For mobile banking, visit your mobile device’s app store or click here for help with enrolling in mobile banking.

A Springs Valley Virtual Personal Banker can assist you with your banking transactions right from your vehicle at our Interactive Teller Machine (ITM) located at our Washington Banking Center (1717 South State Road 57, Suite A Washington, IN 47501). A Virtual Personal Banker is available Monday through Thursday from 8:30 a.m. to 5:00 p.m.; Friday from 8:30 a.m. to 5:30 p.m.; and on Saturday from 8:30 to 12:00 p.m.—all EST.

Springs Valley’s Online Chat is another great example of our convenient, eZBanking. Plus, you'll get the online safety and security you expect from Springs Valley. No need to drive to a banking center. You don't even have to pick up a phone. Just go to svbt.bank and click on the green chat button in the upper right-hand corner.

Take your online banking to a new level!

• If you find yourself needing a mortgage or consumer loan, visit our Online Mortgage Center or Online Consumer Loan Center to get preapproved.
• Need to open a new checking or savings account? Click here to get started!
• Zelle® is a fast, safe and easy way to send or request money person-to-person by using a recipient’s cell phone number or eMail address.

Be aware that many scammers use pandemic events as an opportunity to scam unsuspecting victims by promising bogus products or services. Look out for suspicious eMails, calls, or texts, medical supply scams, or fake donation sites that may impersonate a company, charity, or government agency. These scams may try to convince you to share sensitive information (like usernames or passwords), make donations from a spoofed website, download malware to your devices, etc. If you do receive an eMail, call, or text that seems suspicious, do not respond, do not click on any links or open any attachments. If you wish to donate or purchase healthcare supplies, please verify the website’s authenticity before entering your personal information.

We suggest following these everyday preventive actions to help prevent the spread of respiratory diseases, as outlined by the CDC:

• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are not feeling well.
• Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.

If you have any questions or need banking assistance, please contact Springs Valley at 800.843.4947.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

More Information

For more information contact: Dianna Land, Marketing Director, at 812.634.4963 or email at dbland@svbt.com.